EXCHANGE POLICY

1. EXCHANGE POLICY
At Smart Dukaan, your satisfaction matters to us. We offer a smooth and easy exchange process to ensure you get the fragrance you love.
Exchange Eligibility:
  • You can request an exchange within 14 days of delivery.
  • Products must be in their original condition
  • Product should be in its original packaging.
Exchange Process:
  • To initiate an exchange, contact us on WhatsApp: 03491381054
  • Our team will guide you through the process.
  • Exchanges are usually processed within 7-14 working days.
Delivery Charges:
  • Customers are responsible for exchange delivery charges.
  • In case of damaged product, we will cover all delivery costs.
Important Note:
  • Sale items are not eligible for exchange.